Tech comes out, says I need DOCSIS 3.0 modem, he doesn't have one. Dispatcher tells him he's too busy with 40 techs to do his job. Tells tech to have me call customer service. I call customer service, they say pack up the current modem and power cord, take it to the walk-in center on Route 10 in Rockaway. Go there, tell person at counter what tech told me, she tells me the tech should have give me a 3.0 modem, she doesn't have one. Come back home, call customer support, they say they'll have a truck stop by with one by 8PM. Same dispatcher that was too busy earlier calls right away saying he doesn't have a truck with 3.0 modem, have to come tomorrow. Friday I am volunteer with first aid squad, I don't know if I'll be here between 8 and 11. He proposes Saturday. I said last time you guys said you'd be here on the weekend I waited all day and you never showed up. Another s#itty attitude from Cablevision support. If I'm here tomorrow fine, if not, they'll have to come back.

18:35 update. David, Cablevision tech, calls. Says he checked modem signal and it was good. WTF? Good? Earlier tech says signal bad requires DOCSIS 3.0 modem to listen to different carrier. Earlier tech said either Scientific Atlanta or Motorola modem. David says they don't carry Motorola any more as it "only listens to 4 channels", they carry Cisco, it listens to 8 channels. I wish I would get a consistent story from Cablevision. I don't care if it listens to a million channels as long as I get what I'm paying for. Still waiting to hear from Dave who was pulling over 12 minutes ago to check his truck.


Part II

So Friday cam along, remember my appoint is betweek 8 and 11. At 10:30 technician calls to ask if I am having problems, unbelievable. I restate what's happened, he says he'll be here in a half hour, that's right at the end of what I was promissed. So 11:08 he arrives. I "greet" him as he walks out of his truck asking where the DOCSIS 3.0 modem is. He says it's in the truck. I said I've already wasted too much time on this and the tech yesterday said I just needed the new modem. He says, and I quote, the tech yesterday was an idiot, he doesn't know what he's talking about. This tech insists on testing everything the tech yesterday tested. First he blames the new splitter I installed where their cable comes into the garage, that didn't fix the problem. Next he changes the ends on the grounding block, still no good. He conceedes to try the DOCSIS 3.0 modem. We spend an hour trying to get that working, he can't get it to connect. He says the brand new modem might be defective. He goes to his truck and gets another but warns me this is his last 3.0 modem. He can't get this to work. I remind this clown that I'd read that the cable from the pole to the house does periodically need to be replaced. I told him the cable was installed 11 years ago. I told the guy the previous day to replace it also but he said the signal he was getting on the pole compared with the signal at their termination point were the same. Today's tech says there's water in the cable from the pole to the house and finally replaces that. We finally get the internet back at 13:00 but the Optimum Voice won't come up. Another 45 minutes screwing around with that and the phones finally came back. BUT my throughput on the Internet was still poor. He blamed my equipment now! He said my DLink DIR-655 was the problem and I needed to replace that. He said I could verify by taking the router out of the picture and connecting my PC directly to the new modem. He left. I connected my computer direct to the modem, still poor throughput. I shut down the modem, the router and my PC. I reconnected the router to the modem and PC to the router, restarted everything and now I got good throughput. Your tech support sucks Cablevision.